Order Timeline: With Antonio Violins your items will normally ship within the next two business days from the time you place your order online out of Cincinnati, Ohio. We really try to take our time to not only select the instrument we are shipping you but to inspect it and play test it as well. At Antonio Violins we take playability and tonality seriously and want you to be completely satisfied with your purchase.
Shipping Rates: We offer FREE SHIPPING on any order over $50 within the 48 contiguous United States*. We do not currently ship internationally or to PO Boxes. Anything under $50 will get very affordable rates, we primarily ship with UPS, the rates are variable and will be displayed upon checkout. Expedited shipping or special instruction may result in additional costs.
UPS’ service guarantee is suspended as of 3/26, and until further notice. This applies to shipments coming from any origin, to any destination. Delays will normally be posted in the tracking details for the shipment as soon as determined.
*Size and Weight Restrictions: Certain products are excluded from free shipping due to size and weight restrictions. Items that weigh 100lbs or more may incur shipping charges.
Returns: If you choose to return your order, as long as it is returned in the same condition it was received, we will refund you minus the cost of shipping. If the item was returned due to it arriving damaged or defective, you will receive a full refund without incurring shipping.
Delivery issues? If you have any issues with your order (delayed, lost, or damaged), please contact us at 1-513-679-7742 or email us at email@example.com for assistance.